It is not a question if the people could choose to board a train or not rather should Ms Saw continue to manage SMRT or not. Passengers are simply the customers of SMRT and they should be treated with respect. When they have displeasure in matter regarding the SMRT, even if it is the most trivial of matters, it is the responsibility of a good CEO to win the heart and mind of commuters.
However she has chosen to deflects genuine feedback as nonsensical. She as the pinnacle of SMRT management will bring an undesirable culture to the whole SMRT business philosophy. The rest of the people working in SMRT will take her cue that commuters can choose to use SMRT service or not and their grievances are mere hysterics.
The whole organization will feel that they have the most adequate functioning system in place and improvement is not a necessity anymore. This will ruin the organization in the long term. Hence she should be replaced, moreover she also did not do a good job in securing the SMRT causing severe security lapses and disgraced SMRT to no end.
The quality of service she dished out for her position as a CEO is inferior, SMRT board of directors should consider removing her to avoid backslash from commuters. The government also want her head rolling because she has implicated the government with her conspicuous incompetency.
-
No comments:
Post a Comment